Shipping

Last updated: October 5, 2026

Where we ship

We ship to addresses in the United States, including Alaska, Hawaii, US territories and military (APO, FPO, DPO) addresses. Delivery to those can take longer than the dates shown.

When it ships

Orders placed before 9:00 AM Eastern (8:00 AM Central) on a business day ship the same day. Orders placed after that ship the next business day. Business days are Monday to Friday, excluding holidays.

Delivery times

The delivery dates for your order are shown on each product page and at checkout before you pay. They are estimates, not guarantees: weather, carrier delays and holidays can add time.

Shipping costs

Shipping rates are shown at checkout before you pay. Orders over the amount shown in your cart ship free by Standard shipping. That amount is counted after any promo code.

Order updates and tracking

We email you when your order is packed, when it ships (with the tracking number), when it is out for delivery and when it is delivered. If a package runs late or is sent back to us, we email you about that too. You can follow your order at any time from the link in those emails, in your account, or on the Track an order page with your order number and email.

Carriers

Most orders ship with USPS. Some travel with UPS, FedEx or DHL; the tracking email names the carrier.

Discreet packaging

Every order ships in plain packaging with no mention of what is inside.

Wrong address

Please check your address before you place your order. If you need to change it, contact us right away; we can change it only if the order has not shipped.

Packages sent back to us

If the carrier cannot deliver your package and returns it to us, we email you. Reply with the correct address, including any apartment number, and we send it again.

Lost or damaged packages

If tracking shows delivered but you cannot find your package, wait one business day and check with neighbors, then contact us and we will make it right. If your package arrives damaged, see Returns and refunds.

Contact us

Oui®
1 Business Park Dr, Austin, TX 78759, United States
Phone: +1 (832) 224-3297
Email: support@oui.blue
More ways to reach us are on the Contact page.