Returns and refunds
Last updated: October 5, 2026
30-day returns
You can return most items within 30 days of delivery for a full refund.
- Items must be unopened, unused and in their original sealed packaging.
- For health and safety reasons, we cannot take back opened or used wellness products, such as supplements, pills, jellies, sprays and lubricants.
- Sale items marked final sale cannot be returned.
How to start a return
Email support@oui.blue or call +1 (832) 224-3297 with your order number and the reason for the return. Your order number is in your confirmation email, in your account and on the Track an order page. We reply within one business day with instructions. Please do not send anything back before you hear from us; packages returned without a return request cannot be accepted.
Returns are sent to:
Oui® Returns
1 Business Park Dr, Austin, TX 78759, United States
Damaged, defective or wrong item
If your order arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery. We pay the return shipping and send a replacement or a full refund, your choice.
Return shipping
For all other returns, the cost of return shipping is deducted from your refund. Original shipping charges are not refunded unless the return is the result of our error.
Refunds
Once your return arrives and is inspected, we refund your original payment method within 3 to 5 business days. Your bank may take up to 10 business days to show it. If you have not received your refund after that, contact us.
Exchanges
The fastest way to exchange an item is to return it and place a new order.
Cancelling an order
Contact us as soon as possible. If your order has not shipped yet, we cancel it and refund you in full. If it has already shipped, you can return it once it arrives.
Shipping questions
When orders ship, how long they take and what happens to a lost package are covered in our Shipping policy.
Contact us
Oui®
1 Business Park Dr, Austin, TX 78759, United States
Phone: +1 (832) 224-3297
Email: support@oui.blue
More ways to reach us are on the Contact page.